Total System Support (TSS)

* Available only for COMPRO's latest products

 

Features:

 

Hardware Support Services

 

• Labor Call Management Center (CMC)
  • Priority Response to all Trouble Calls
  • Remote Diagnosis/Telephone Consultations
  • Single Point-of Contact @ 1-800-936-2673

 

• Material
  • Remote Exchange with Optional Advance Exchange
  • Remote Hardware Updates with Standard Repair or Exchange
  • Optional Logistics Support Programs

 

• Information
  • Field Change Notices
  • Peripheral Change Notices
  • Technical Support Bulletins

 

Software Update Service

 

• Labor

• • Phone support from ENCORE Engineers (8 am- 5 pm EST, Monday - Friday)
  • Advisory and Remedial Software Support
  • Electronic Access to software databases

 

• Material
  • CD-ROM Media for Update Distribution

 

• Information
  • Software and Documentation Updates as Released